Blooming Mother’s Day Performance by LiveOps Sprouts New Business Opportunities

May 12, 2011
Tim Whipple, VP Agent Services

Tim Whipple, VP Agent Services

Flowers and Mother’s Day go hand-in-hand. But celebrating so many moms on a single day can create an overwhelming spike in demand for a flower company.  So when one of the largest online flower retailers came to LiveOps again this year to handle calls for the flower-heavy holiday, we understood the challenge.

In addition to the huge call volume that comes in every year, the other thing we can count on is that our community of independent agents loves this opportunity and can’t wait to start taking calls for the occasion. As we have done previously, we created a special community of agents focused on this specific retailer. Read the rest of this entry »


Solving the Dilbert Paradox: Be the CEO of Your Domain

August 10, 2010
Tim Whipple, VP Agent Services

Tim Whipple, VP Agent Services, "The Mayor"

Recently I was invited to the Aspen Institute Communications and Society Program Roundtable on Talent Development, where the theme was Solving the Dilbert Paradox. The paradox, in a nutshell, is that while managers claim that their highest priority is the selection, retention and satisfaction of high-quality employees, many of the most talented contributors feel under-appreciated and under-utilized.  And those who are the most passionate about what they do often end up being the most frustrated and dissatisfied with their jobs.

Read the rest of this entry »


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