Five questions to ask when choosing a cloud-based contact center

May 10, 2011
Jeremy King, EVP of Technology and Products

Jeremy King, EVP of Technology and Products

“Truly tested” is a phrase I don’t throw around lightly. But LiveOps’ decade of experience in managing a cloud-based workforce amounts to a virtual lifetime in our increasingly digital world, making LiveOps’ platform one of the only “truly tested” cloud-based contact centers in the industry.

Sifting through the moving parts of a contact center can be daunting but we’ve weathered enough storms at LiveOps to know what to look for.  In an industry where needs change quickly, experience matters.

Here are five key questions to ask when deciding to migrate to a cloud contact center provider. Read the rest of this entry »

Leave a Comment » | Best practices for business, Call Center Outsourcing, Cloud Computing, Contact Centers | Tagged: , , | Permalink
Posted by LiveOps, Inc.

Solving the Dilbert Paradox: Be the CEO of Your Domain

August 10, 2010
Tim Whipple, VP Agent Services

Tim Whipple, VP Agent Services, "The Mayor"

Recently I was invited to the Aspen Institute Communications and Society Program Roundtable on Talent Development, where the theme was Solving the Dilbert Paradox. The paradox, in a nutshell, is that while managers claim that their highest priority is the selection, retention and satisfaction of high-quality employees, many of the most talented contributors feel under-appreciated and under-utilized.  And those who are the most passionate about what they do often end up being the most frustrated and dissatisfied with their jobs.

Read the rest of this entry »

5 Comments | Best practices for business, Creating a better work model, Flexible Work, Freelance Economy, Future of Work, independent contractors | Permalink
Posted by Tim Whipple

The Power of Giving Back: Nothing “Yeah, But” About It

July 29, 2010
Maynard Webb, CEO

Maynard Webb, CEO

I just returned from Aspen where I participated in Fortune Brainstorm: Tech, an annual gathering of tech leaders, media visionaries, entrepreneurs, and a variety of other big brained folks to talk about trends and changes in technology, culture and society as a whole.

The event, and particularly the public discussion I participated in about how technology can supercharge a new generation of nonprofits, left me newly inspired. It also further convinced me of the role giving back has in empowering businesses. Read the rest of this entry »

Leave a Comment » | Best practices for business, Corporate Philanthropy Programs, Future of Work, High Tech Giving, Philanthropy | Tagged: , , , , , , | Permalink
Posted by Maynard Webb

The “Spirit of And”: Part 2

July 15, 2010
Maynard Webb, CEO

Maynard Webb, CEO

Miracles don’t only happen on the ice—they happen every day in the workplace.

I’ve been lucky enough to experience several in my career. When I went to eBay in 1999 the company was battling some significant technology issues. Many people said I was crazy to join in the midst of such turmoil. Certainly during those dark days at eBay, no one believed it would evolve into the world’s largest online marketplace and transform the world of e-commerce. But the real miracle I witnessed was not eBay’s rise to greatness, but rather the many moments when I saw teams unleash their potential and brilliantly solve what was previously deemed impossible. Read the rest of this entry »

Leave a Comment » | Best practices for business, Cloud Computing, Cloudsourcing, Creating a better work model, Flexible Work, Future of Work | Tagged: , , , , , | Permalink
Posted by Maynard Webb

Next Entries »
Follow

Get every new post delivered to your Inbox.