Blooming Mother’s Day Performance by LiveOps Sprouts New Business Opportunities

May 12, 2011
Tim Whipple, VP Agent Services

Tim Whipple, VP Agent Services

Flowers and Mother’s Day go hand-in-hand. But celebrating so many moms on a single day can create an overwhelming spike in demand for a flower company.  So when one of the largest online flower retailers came to LiveOps again this year to handle calls for the flower-heavy holiday, we understood the challenge.

In addition to the huge call volume that comes in every year, the other thing we can count on is that our community of independent agents loves this opportunity and can’t wait to start taking calls for the occasion. As we have done previously, we created a special community of agents focused on this specific retailer. Read the rest of this entry »

Leave a Comment » | Best practices for business, Call Center Outsourcing, Cloudsourcing, Flexible Work | Tagged: , , , , , | Permalink
Posted by Tim Whipple

Clouds: A Brief Reflection on the Inflection Point

March 31, 2011
Keith McFarlane

Keith McFarlane

I remember looking up at clouds when I was a child, trying to discern the shapes; seeing the many things clouds could become — Big Bird, a dinosaur, a slice of cake – had the power to make me smile, giggle, or just stare for what would seem like hours. And it truly was the becoming, that slow drift from one shape into another, that made the whole experience so magical: Read the rest of this entry »

1 Comment | Cloud Computing, Cloudsourcing, crowdsourcing | Permalink
Posted by LiveOps, Inc.

Go Big or Go Home:  It’s All About Doing Big Things

February 5, 2011
Maynard Webb, CEO

Maynard Webb, CEO

As anyone who knows me will tell you, I’m very passionate about what we do at LiveOps – not only because of the role we play in evolving the customer service industry, but because it creates an innovative and quality model for work. I couldn’t help but think about our work as I read the State of the Union address. A number of points struck a chord with me as a CEO but the one idea that resonated the most was:  ”We do big things.”

It reminds me of my time at eBay – we did so many big things – and this same spirit and opportunity is the reason I chose to join LiveOps.  We have been doing many big things.  But, amazingly, the most rewarding part is not in the “bigness,” but in the individual pieces that are ultimately responsible for building a powerful (and big) story.

In the Internet world we used to have a phrase – you probably know it (and you probably loathe it): Go Big or Go Home. Although I believe that anything worth doing is worth doing with every ounce of your being or not at all, that’s not what I’m talking about here.

Going Big in this era is about something else. We at LiveOps are proud of the innovation and leadership role we play in transforming how sales and service work is done in contact centers. Read the rest of this entry »

Leave a Comment » | Cloud Computing, Cloudsourcing, Contact Centers, Creating a better work model, crowdsourcing, Flexible Work, Freelance Economy, Future of Work, independent contractors, White House Forum on Workplace Flexibility | Tagged: , , , , , , , , , , , , , , , , , , , , | Permalink
Posted by Maynard Webb

Innovation Beyond the Hype

August 24, 2010
Maynard Webb, CEO

Maynard Webb, CEO

Innovation has become an overused buzzword. That’s dangerous because people could tune it out and that would have big ramifications. All great change in the world comes from innovation; it is so vital to building a better future. We can’t afford for it to become overplayed and tired.

We love talking about innovation because it’s inherently attached to hope and wrapped in inspiration. It sounds a lot less scary than previous topics I’ve written about such as Meritocracy or The Spirit of And. And, yet, innovation actually carries much more risk. True innovation rests on trying, failing, and trying again. Read the rest of this entry »

2 Comments | Cloud Computing, Cloudsourcing, Future of Work | Tagged: , , , , , , , , , | Permalink
Posted by Maynard Webb

The “Spirit of And”: Part 2

July 15, 2010
Maynard Webb, CEO

Maynard Webb, CEO

Miracles don’t only happen on the ice—they happen every day in the workplace.

I’ve been lucky enough to experience several in my career. When I went to eBay in 1999 the company was battling some significant technology issues. Many people said I was crazy to join in the midst of such turmoil. Certainly during those dark days at eBay, no one believed it would evolve into the world’s largest online marketplace and transform the world of e-commerce. But the real miracle I witnessed was not eBay’s rise to greatness, but rather the many moments when I saw teams unleash their potential and brilliantly solve what was previously deemed impossible. Read the rest of this entry »

Leave a Comment » | Best practices for business, Cloud Computing, Cloudsourcing, Creating a better work model, Flexible Work, Future of Work | Tagged: , , , , , | Permalink
Posted by Maynard Webb

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