Work is Moving to the Cloud

June 7, 2011
Regan Parker, Director of Workforce Innovation and Advocacy

Regan Parker, Director of Workforce Innovation and Advocacy

With Monday’s announcement of iCloud, the tech world seemed to embrace, once and for all, that we are moving into the cloud. As Apple CEO, Steve Jobs said in his announcement, “we’re going to move the digital hub, the center of your digital life, into the cloud.” Now, nobody has to be tethered to a PC or a device.

Just as the PC was once the hub of your digital life, the office has been the hub or your work life. But, no more. Read the rest of this entry »


Five questions to ask when choosing a cloud-based contact center

May 10, 2011
Jeremy King, EVP of Technology and Products

Jeremy King, EVP of Technology and Products

“Truly tested” is a phrase I don’t throw around lightly. But LiveOps’ decade of experience in managing a cloud-based workforce amounts to a virtual lifetime in our increasingly digital world, making LiveOps’ platform one of the only “truly tested” cloud-based contact centers in the industry.

Sifting through the moving parts of a contact center can be daunting but we’ve weathered enough storms at LiveOps to know what to look for.  In an industry where needs change quickly, experience matters.

Here are five key questions to ask when deciding to migrate to a cloud contact center provider. Read the rest of this entry »


Go Big or Go Home:  It’s All About Doing Big Things

February 5, 2011
Maynard Webb, CEO

Maynard Webb, CEO

As anyone who knows me will tell you, I’m very passionate about what we do at LiveOps – not only because of the role we play in evolving the customer service industry, but because it creates an innovative and quality model for work. I couldn’t help but think about our work as I read the State of the Union address. A number of points struck a chord with me as a CEO but the one idea that resonated the most was:  ”We do big things.”

It reminds me of my time at eBay – we did so many big things – and this same spirit and opportunity is the reason I chose to join LiveOps.  We have been doing many big things.  But, amazingly, the most rewarding part is not in the “bigness,” but in the individual pieces that are ultimately responsible for building a powerful (and big) story.

In the Internet world we used to have a phrase – you probably know it (and you probably loathe it): Go Big or Go Home. Although I believe that anything worth doing is worth doing with every ounce of your being or not at all, that’s not what I’m talking about here.

Going Big in this era is about something else. We at LiveOps are proud of the innovation and leadership role we play in transforming how sales and service work is done in contact centers. Read the rest of this entry »


Beyond Geography: Location, Location, Location is so yesterday

April 2, 2010

Maynard Webb, CEO

Maynard Webb, CEO

It’s been an exciting week. On Wednesday, LiveOps visited the White House to participate in the Forum on Workplace Flexibility. We were honored to be included among business leaders, small business owners, labor experts, and advocates to brainstorm about creative ways to encourage flexible workplaces. Read the rest of this entry »


VoiceCon 2010 Roving Reports

March 22, 2010

Summary of “The Contact Center Update and Forum” session at VoiceCon 2010.

Over half of the 140+ attendees at the session use home agents as part of the contact center operations today.

Considerable interest was shown about the use of SaaS-based Contact Centers.


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