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		<title>LiveOps Blogs</title>
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		<title>Raising the At-Home Service Standard (For Best Results, Add Cloud Technology)</title>
		<link>http://blogs.liveops.com/2011/07/22/raising-the-at-home-service-standard-for-best-results-add-cloud-technology/</link>
		<comments>http://blogs.liveops.com/2011/07/22/raising-the-at-home-service-standard-for-best-results-add-cloud-technology/#comments</comments>
		<pubDate>Fri, 22 Jul 2011 23:59:39 +0000</pubDate>
		<dc:creator>LiveOps, Inc.</dc:creator>
				<category><![CDATA[Best practices for business]]></category>
		<category><![CDATA[Cloud Computing]]></category>
		<category><![CDATA[Contact Centers]]></category>
		<category><![CDATA[Creating a better work model]]></category>
		<category><![CDATA[crowdsourcing]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Flexible Work]]></category>
		<category><![CDATA[Future of Work]]></category>
		<category><![CDATA[independent contractors]]></category>
		<category><![CDATA[Remote Agents]]></category>

		<guid isPermaLink="false">http://blogs.liveops.com/?p=510</guid>
		<description><![CDATA[In a recent article in 1to1 Magazine, “Setting the At-Home Service Standard,” author Mila D’Antonio cites the higher overall quality of home agents as the critical reason why companies today are delivering better customer experiences as they transition customer service to a home-based workforce. But the real question is: Will better talent alone (aka better [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blogs.liveops.com&amp;blog=8220790&amp;post=510&amp;subd=liveopsblog&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">LiveOps, Inc.</media:title>
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			<media:title type="html">Sanjay Mathur</media:title>
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		<title>When Your Customers Really Need to Talk to Someone</title>
		<link>http://blogs.liveops.com/2011/06/17/when-your-customers-really-need-to-talk-to-someone/</link>
		<comments>http://blogs.liveops.com/2011/06/17/when-your-customers-really-need-to-talk-to-someone/#comments</comments>
		<pubDate>Fri, 17 Jun 2011 19:46:11 +0000</pubDate>
		<dc:creator>LiveOps, Inc.</dc:creator>
				<category><![CDATA[Cloud Computing]]></category>

		<guid isPermaLink="false">http://blogs.liveops.com/?p=496</guid>
		<description><![CDATA[Forrester recently reported that 56% of 697 US online insurance owners who filed a claim in the last 12 months used the phone to initiate the claim with their insurance providers. And 33% of those same 697 insurance owners used a phone to initiate a claim with their insurance agent. Think about that. That’s more [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blogs.liveops.com&amp;blog=8220790&amp;post=496&amp;subd=liveopsblog&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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			<media:title type="html">LiveOps, Inc.</media:title>
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			<media:title type="html">Matt Fisher, General Manager and EVP of Agent Division, LiveOps</media:title>
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		<title>Work is Moving to the Cloud</title>
		<link>http://blogs.liveops.com/2011/06/07/work-is-moving-to-the-cloud/</link>
		<comments>http://blogs.liveops.com/2011/06/07/work-is-moving-to-the-cloud/#comments</comments>
		<pubDate>Tue, 07 Jun 2011 15:50:35 +0000</pubDate>
		<dc:creator>Regan Parker</dc:creator>
				<category><![CDATA[Cloud Computing]]></category>
		<category><![CDATA[Contact Centers]]></category>
		<category><![CDATA[Future of Work]]></category>
		<category><![CDATA[Obama Adminstration]]></category>

		<guid isPermaLink="false">http://blogs.liveops.com/?p=487</guid>
		<description><![CDATA[With Monday’s announcement of iCloud, the tech world seemed to embrace, once and for all, that we are moving into the cloud. As Apple CEO, Steve Jobs said in his announcement, &#8220;we’re going to move the digital hub, the center of your digital life, into the cloud.&#8221; Now, nobody has to be tethered to a [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blogs.liveops.com&amp;blog=8220790&amp;post=487&amp;subd=liveopsblog&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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			<media:title type="html">Regan Parker, Director of Workforce Innovation and Advocacy</media:title>
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		<title>Blooming Mother&#8217;s Day Performance by LiveOps Sprouts New Business Opportunities</title>
		<link>http://blogs.liveops.com/2011/05/12/mothers-day/</link>
		<comments>http://blogs.liveops.com/2011/05/12/mothers-day/#comments</comments>
		<pubDate>Thu, 12 May 2011 18:35:51 +0000</pubDate>
		<dc:creator>Tim Whipple</dc:creator>
				<category><![CDATA[Best practices for business]]></category>
		<category><![CDATA[Call Center Outsourcing]]></category>
		<category><![CDATA[Cloudsourcing]]></category>
		<category><![CDATA[Flexible Work]]></category>
		<category><![CDATA[Freelance Economy]]></category>
		<category><![CDATA[Future of Work]]></category>
		<category><![CDATA[home agents]]></category>
		<category><![CDATA[on-demand workforce]]></category>
		<category><![CDATA[Work at Home]]></category>

		<guid isPermaLink="false">http://blogs.liveops.com/?p=478</guid>
		<description><![CDATA[Flowers and Mother&#8217;s Day go hand-in-hand. But celebrating so many moms on a single day can create an overwhelming spike in demand for a flower company.  So when one of the largest online flower retailers came to LiveOps again this year to handle calls for the flower-heavy holiday, we understood the challenge. In addition to [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blogs.liveops.com&amp;blog=8220790&amp;post=478&amp;subd=liveopsblog&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">timwhippleliveops</media:title>
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			<media:title type="html">Tim Whipple, VP Agent Services</media:title>
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		<title>Five questions to ask when choosing a cloud-based contact center</title>
		<link>http://blogs.liveops.com/2011/05/10/five-questions-to-ask-when-choosing-a-cloud-based-contact-center/</link>
		<comments>http://blogs.liveops.com/2011/05/10/five-questions-to-ask-when-choosing-a-cloud-based-contact-center/#comments</comments>
		<pubDate>Tue, 10 May 2011 16:52:02 +0000</pubDate>
		<dc:creator>LiveOps, Inc.</dc:creator>
				<category><![CDATA[Best practices for business]]></category>
		<category><![CDATA[Call Center Outsourcing]]></category>
		<category><![CDATA[Cloud Computing]]></category>
		<category><![CDATA[Contact Centers]]></category>
		<category><![CDATA[Cloud-based Contact Center]]></category>
		<category><![CDATA[True Cloud]]></category>

		<guid isPermaLink="false">http://blogs.liveops.com/?p=473</guid>
		<description><![CDATA[Here are five key questions to ask when deciding to migrate to a cloud contact center provider.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blogs.liveops.com&amp;blog=8220790&amp;post=473&amp;subd=liveopsblog&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">LiveOps, Inc.</media:title>
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		<media:content url="http://liveopsblog.files.wordpress.com/2010/08/jeremy-king-liveops.jpg" medium="image">
			<media:title type="html">Jeremy King, EVP of Technology and Products</media:title>
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