Harvard Business Review points to LiveOps’ leadership role in today’s work ‘anywhere’ environment

May 5, 2011
VP of Product Management

Sanjay Mathur, VP of Product Management

In a recent Harvard Business Review story by Emily Nagle Green, called “Leading Anywhere,” Greene examined the changing nature of our digital world. In an “anywhere” world, where smart phones and Wi-Fi abound, location becomes irrelevant, and our digital connections keep us plugged in from virtually any location on the planet.

The nature of work, she argues, will inevitably change as a result – and leadership tactics will need to change as well. Read the rest of this entry »

Leave a Comment » | Cloud Computing | Permalink
Posted by LiveOps, Inc.

Clouds: A Brief Reflection on the Inflection Point

March 31, 2011
Keith McFarlane

Keith McFarlane

I remember looking up at clouds when I was a child, trying to discern the shapes; seeing the many things clouds could become — Big Bird, a dinosaur, a slice of cake – had the power to make me smile, giggle, or just stare for what would seem like hours. And it truly was the becoming, that slow drift from one shape into another, that made the whole experience so magical: Read the rest of this entry »

1 Comment | Cloud Computing, Cloudsourcing, crowdsourcing | Permalink
Posted by LiveOps, Inc.

Work 2.0 – What We All Can Learn from Newark, NJ

March 10, 2011
Regan Parker, Director of Workforce Innovation and Advocacy

Regan Parker, Director of Workforce Innovation and Advocacy

In my role with LiveOps, I have been evangelizing about the future of work for years. Our company has been committed to this idea since it was founded, and despite some roadblocks and challenges, we’ve continued to pursue the idea that people should be able to work on their own terms. Freelancing is where work is headed. But this is a big change to traditional notions of employment in this country. And change is not always easy. Read the rest of this entry »

1 Comment | Cloud Computing, Creating a better work model, Future of Work | Tagged: , , , , , , | Permalink
Posted by LiveOps, Inc.

Go Big or Go Home:  It’s All About Doing Big Things

February 5, 2011
Maynard Webb, CEO

Maynard Webb, CEO

As anyone who knows me will tell you, I’m very passionate about what we do at LiveOps – not only because of the role we play in evolving the customer service industry, but because it creates an innovative and quality model for work. I couldn’t help but think about our work as I read the State of the Union address. A number of points struck a chord with me as a CEO but the one idea that resonated the most was:  ”We do big things.”

It reminds me of my time at eBay – we did so many big things – and this same spirit and opportunity is the reason I chose to join LiveOps.  We have been doing many big things.  But, amazingly, the most rewarding part is not in the “bigness,” but in the individual pieces that are ultimately responsible for building a powerful (and big) story.

In the Internet world we used to have a phrase – you probably know it (and you probably loathe it): Go Big or Go Home. Although I believe that anything worth doing is worth doing with every ounce of your being or not at all, that’s not what I’m talking about here.

Going Big in this era is about something else. We at LiveOps are proud of the innovation and leadership role we play in transforming how sales and service work is done in contact centers. Read the rest of this entry »

Leave a Comment » | Cloud Computing, Cloudsourcing, Contact Centers, Creating a better work model, crowdsourcing, Flexible Work, Freelance Economy, Future of Work, independent contractors, White House Forum on Workplace Flexibility | Tagged: , , , , , , , , , , , , , , , , , , , , | Permalink
Posted by Maynard Webb

The Next Killer App: Work

November 24, 2010
Maynard Webb, CEO

Maynard Webb, CEO

Net:Work 2010As a technologist, I’m obsessed with searching for the next killer app. Today, there are many companies that are offering amazing services and products that some may deem “killer apps.” What I find interesting is that many of these are aimed at improving our virtual world—becoming a mayor on a social networking site, getting a hole in one or building an empire on a gaming site. It seems so simple when we escape for a few minutes (or hours) from our real world commitments to the fantastic online world we have created! But what about improving our offline “real” world?

To me, the billion-dollar question on the quest to create the next killer app is this: How can we harness the same spirit and imagination we are applying to make our virtual worlds fulfilling to solve our biggest and ugliest problems? Read the rest of this entry »

1 Comment | Flexible Work, Future of Work | Tagged: , , , , | Permalink
Posted by Maynard Webb

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