Work is Moving to the Cloud

June 7, 2011
Regan Parker, Director of Workforce Innovation and Advocacy

Regan Parker, Director of Workforce Innovation and Advocacy

With Monday’s announcement of iCloud, the tech world seemed to embrace, once and for all, that we are moving into the cloud. As Apple CEO, Steve Jobs said in his announcement, “we’re going to move the digital hub, the center of your digital life, into the cloud.” Now, nobody has to be tethered to a PC or a device.

Just as the PC was once the hub of your digital life, the office has been the hub or your work life. But, no more. Read the rest of this entry »

1 Comment | Cloud Computing, Contact Centers, Future of Work, Obama Adminstration | Permalink
Posted by Regan Parker

Blooming Mother’s Day Performance by LiveOps Sprouts New Business Opportunities

May 12, 2011
Tim Whipple, VP Agent Services

Tim Whipple, VP Agent Services

Flowers and Mother’s Day go hand-in-hand. But celebrating so many moms on a single day can create an overwhelming spike in demand for a flower company.  So when one of the largest online flower retailers came to LiveOps again this year to handle calls for the flower-heavy holiday, we understood the challenge.

In addition to the huge call volume that comes in every year, the other thing we can count on is that our community of independent agents loves this opportunity and can’t wait to start taking calls for the occasion. As we have done previously, we created a special community of agents focused on this specific retailer. Read the rest of this entry »

Leave a Comment » | Best practices for business, Call Center Outsourcing, Cloudsourcing, Flexible Work | Tagged: , , , , , | Permalink
Posted by Tim Whipple

Five questions to ask when choosing a cloud-based contact center

May 10, 2011
Jeremy King, EVP of Technology and Products

Jeremy King, EVP of Technology and Products

“Truly tested” is a phrase I don’t throw around lightly. But LiveOps’ decade of experience in managing a cloud-based workforce amounts to a virtual lifetime in our increasingly digital world, making LiveOps’ platform one of the only “truly tested” cloud-based contact centers in the industry.

Sifting through the moving parts of a contact center can be daunting but we’ve weathered enough storms at LiveOps to know what to look for.  In an industry where needs change quickly, experience matters.

Here are five key questions to ask when deciding to migrate to a cloud contact center provider. Read the rest of this entry »

Leave a Comment » | Best practices for business, Call Center Outsourcing, Cloud Computing, Contact Centers | Tagged: , , | Permalink
Posted by LiveOps, Inc.

Harvard Business Review points to LiveOps’ leadership role in today’s work ‘anywhere’ environment

May 5, 2011
VP of Product Management

Sanjay Mathur, VP of Product Management

In a recent Harvard Business Review story by Emily Nagle Green, called “Leading Anywhere,” Greene examined the changing nature of our digital world. In an “anywhere” world, where smart phones and Wi-Fi abound, location becomes irrelevant, and our digital connections keep us plugged in from virtually any location on the planet.

The nature of work, she argues, will inevitably change as a result – and leadership tactics will need to change as well. Read the rest of this entry »

Leave a Comment » | Cloud Computing | Permalink
Posted by LiveOps, Inc.

Clouds: A Brief Reflection on the Inflection Point

March 31, 2011
Keith McFarlane

Keith McFarlane

I remember looking up at clouds when I was a child, trying to discern the shapes; seeing the many things clouds could become — Big Bird, a dinosaur, a slice of cake – had the power to make me smile, giggle, or just stare for what would seem like hours. And it truly was the becoming, that slow drift from one shape into another, that made the whole experience so magical: Read the rest of this entry »

1 Comment | Cloud Computing, Cloudsourcing, crowdsourcing | Permalink
Posted by LiveOps, Inc.

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